In today’s fast-paced business landscape, companies require not only powerful software solutions but also dependable support that genuinely enhances their operations. As organizations examine both current and prospective software solutions, they are finding that many traditional support models fall short of delivering real value.

 

As enterprise software companies rely on tiered support models, coupled with exclusionary support policies to bring in more revenue, they lose the incentive to make their software more efficient, user-friendly, and modern. Instead of enhancing the existing software to minimize reliance on support and expensive consulting engagements to perform useful tasks and resolve issues, enterprise software companies are all too eager to use their software’s shortcomings as a way of generating even more revenue from their captive customers.

 

 

The Challenge with Traditional Enterprise Software Support Models

Many enterprise software users have become accustomed to tiered support models, where the level of service correlates with the amount spent. And many users are all too familiar with exclusionary support policies that leave many requests unsupported requiring costly consulting engagements to resolve. This often creates a frustrating experience, especially for companies that need immediate and consistent assistance. Businesses often find themselves questioning whether they’re receiving adequate support for the money they’re spending, no matter what tier of support they subscribe to.

 

Too many software companies are happy to charge higher and higher fees for software support while treating their support organization as a cost of business to be minimized. These companies are chasing higher margins at the expense of customer satisfaction. For those using complex enterprise accounting software, the need for a more innovative and supportive approach has never been clearer.

 

 

Introducing a Revolutionary Support Model

Recognizing the limitations of traditional support structures, Arc-Two’s Arctek accounting software for the utility industry introduces an all-inclusive support modeldesigned to meet the evolving needs of modern businesses. This innovative approach prioritizes value, accessibility, and responsiveness, ensuring that every customer receives top-tier support without the confusion, additional costs, and lack of vendor incentives associated with multi-tiered systems.

 

 

Key Features of the Arctek Support Model

 

1. Expert Support at Your Fingertips

Arctek’s support team consists of highly experienced professionals ready to assist you with a wide range of tasks. Whether you need guidance on updating configurations or advice on best practices for performing new or complex exercises, our experts are available to ensure you maximize the software’s potential and streamline your operations.

 

2. Comprehensive Integration Support

Enterprise software requires customer-specific integration and configurations, and our support policy recognizes that. If interfaces are required for an enterprise software solution to function effectively it is silly to exclude those interfaces from the software support policy. Recognizing this, our all-inclusive support model includes interfaces between Arctek and other systems. Minimize your integration risks without any additional costs.

 

3. Proactive Monitoring and Automatic Updates

Instead of waiting for users to report problems, our support team continuously monitors system performance. This proactive approach allows us to identify potential issues before your operations are impacted. Additionally, the Arctek support policy includes regular updates and patches ensuring that your software is always up to date with both fixes and enhancements.

 

4. Aligning Our Interest with Your Interests

Our comprehensive support model ensures that the software is easy to use, configure, and understand. By prioritizing a seamless user experience, we have a vested interest in making the software intuitive and accessible, fostering a collaborative relationship where both parties can thrive. Unintuitive software and non-transparent calculations would mean we have to spend more time supporting the software. So, we prioritized supportability from the start with easy-to-understand configurations and transparent, detailed calculations that you can trust.

 

5. Support as a Value-Added Activity

We view support as a value-added activity that greatly benefits Arctek’scustomers. In contrast to legacy software companies that often prioritize minimizing costs through inexperienced staff and reliance on impersonal chat-bots or early-stage AI models that don’t have the context to handle complex queries, we invest in human expertise. Our focus is on delivering exceptional support that enhances your experience and satisfaction.

 

 

The Value of Simplification

In developing the Arctek software solution as well as designing its support model we were driven by a key concept – simplicity. Instead of navigating the complexities of multiple tiers, costs, and exclusions, customers can focus on what matters most: leveraging the software to drive their business forward. The absence of tiered service levels and overly exclusionary support policies eliminates confusion, allowing companies to access the support they need when they need it.

 

 

Conclusion: A Future-Ready Choice

As businesses continue to evolve and seek more efficient ways to manage their operations, it’s crucial to choose software that aligns with those goals. Arctek and its innovative support model provides an all-encompassing solution that prioritizes value, responsiveness, and ease of use. With proactive monitoring, expert assistance, and full vendor support, our software is designed to meet the demands of today’s businesses while ensuring a smooth transition for those looking to upgrade from traditional legacy systems.

 

If you’re seeking a modern asset and tax accounting solution that values your time and investment, you should make the switch to Arctek. Embrace the future of enterprise software support and discover how our approach can help your organization thrive. Your team deserves the best, and we’re here to deliver it.